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Filter results by: All result types Software Services & Resellers Hardware Research   Featured Sponsors    CRM without Compromise: A Strategy for Profitable Growth by SAP America Inc This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, more... > Discover More Offerings from SAP America Inc Topics Related to your Search: Customer Relationship Management (CRM) |  Customer Service (General) |  Customer Information Management/ Customer Databases |  Customer Experience Management (CEM) |  Customer Data Integration |  Customer Interaction Management |  Sales Management |  Sales Analysis & Reporting |  Business Process Management (BPM) |  Marketing Management  Search Results 1 - 25 of 273 | Next Page   Business Intelligence for Process Industries: Actionable Insights for Business Decision Makers by SAP America Inc     (VENDOR WHITE PAPER) January 23, 2009 - (Free Research) Firms in Process Industries have made significant investments in information technology to increase the efficiency of their operations and supply chains. By integrating real-time decision making with mission-critical business processes, smart businesses can set a path for industry leadership.    VIEW ABSTRACT | GO TO VENDOR WHITE PAPER The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success by Microsoft     (VENDOR WHITE PAPER) September 14, 2009 - (Free Research) This white paper explains the importance of flexible software architecture, and how the right CRM solution can support and even advance an organization’s ability to evolve in lock-step with changes as they occur--enabling them to attain and maintain a competitive advantage.    VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Introduction to Microsoft Dynamics CRM Online by Microsoft     (WEBINAR) September 09, 2009 - (Free Research) This webcast, with an introduction from Steve Ballmer, Microsoft CEO, examines the importance of CRM software has on a company’s bottom line.    VIEW ABSTRACT | GO TO WEBINAR Drive Real-World Business Processes with Microsoft Dynamics CRM by Microsoft     (WEBINAR) September 09, 2009 - (Free Research) Watch this webcast to learn how Microsoft Dynamics CRM can help you develop and strengthen profitable customer relationships.    VIEW ABSTRACT | GO TO WEBINAR Increase the Value of Customer Relationships Using the 2007 Office System and Microsoft CRM by Microsoft     (WEBINAR) September 09, 2009 - (Free Research) Watch this webcast to learn how you can start enhancing your organization's interactions with customers by providing your employees with easy access to customer information through a widely adopted customer relationship management (CRM) tool, such as the Microsoft Dynamics CRM solution.    VIEW ABSTRACT | GO TO WEBINAR Taking Relationship Management to a New Level with Microsoft Dynamics CRM by Microsoft     (WEBINAR) September 09, 2009 - (Free Research) Join Microsoft Dynamics CRM technology evangelist Phillip Haase in this webcast to learn about the Microsoft strategy and investments in enterprise CRM solutions and to understand how these solutions address the requirements for users, management, and IT.    VIEW ABSTRACT | GO TO WEBINAR Using Microsoft Dynamics CRM and the Federated Model for Consolidated Pipeline Forecasting and Reporting by Microsoft     (WEBINAR) September 09, 2009 - (Free Research) View this webcast to learn how the federated model can help business units operate customized CRM systems while synchronizing to a central application. We explore how the server stores enterprise-pertinent information from all CRM systems, thus supporting executives responsible for achieving overall sales goals.    VIEW ABSTRACT | GO TO WEBINAR Do Extraordinary Things Everyday with Microsoft Dynamics CRM! by Microsoft     (WEBINAR) September 09, 2009 - (Free Research) In this webcast, we show you how the productivity of your sales, customer service, and marketing teams can be dramatically increased by taking advantage of the enhancements in the newly released Microsoft Dynamics CRM 4.0.    VIEW ABSTRACT | GO TO WEBINAR Microsoft Dynamics Webcast: Beyond the Boundaries of Traditional CRM by Microsoft     (WEBINAR) September 09, 2009 - (Free Research) Watch this webcast to learn the concrete ways Microsoft Dynamics CRM can help you attain a 360-degree view of your customers.    VIEW ABSTRACT | GO TO WEBINAR Junk Removal Service Finds Gold with Microsoft Dynamics CRM Online by Microsoft     (CASE STUDY) May 02, 2009 - (Free Research) The founder of a full-service debris removal company discusses the advantages of Microsoft Dynamics CRM Online to his company. The cost-effectiveness of the solution, ease of implementation and robust security features are key factors in their choice of Microsoft Dynamics CRM.    VIEW ABSTRACT | GO TO CASE STUDY Wealth Management Firms Choose CRM to Improve Productivity and Client Service by Microsoft     (VENDOR WHITE PAPER) August 25, 2009 - (Free Research) To more clearly understand how wealth management firms are using Microsoft Dynamics CRM, Microsoft turned to IT advisory firm Mainstay Partners for an independent assessment. Mainstay Partners interviewed a number of firms to identify the measurable benefits they have achieved through deploying Microsoft Dynamics CRM.    VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Staffing Service Coordinates Sales Activities, Utilizes Business Intelligence with CRM Solution by Microsoft     (CASE STUDY) April 18, 2008 - (Free Research) Volt Information Sciences, Inc. provides staffing services, telecommunications, and information solutions to Fortune 100 customers. Executives completed an in-depth request for proposal process to narrow CRM solution options to four enterprise alternatives. They selected Microsoft Dynamics™ CRM because it best met the firm's usability, user..    VIEW ABSTRACT | GO TO CASE STUDY Using Encrypting File System to Protect Microsoft Dynamics CRM Data on a V3c Client Running Windows XP Professional by Microsoft     (VENDOR WHITE PAPER) June 28, 2007 - (Free Research) This white paper explains how to use Encrypting File System (EFS), a feature that is provided by default in the Windows® operating system, to protect data in Microsoft Dynamics CRM clients for Outlook Compatibility Update running on Windows XP Professional Service Pack 2 (SP2).    VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Multitenant CRM Enables Rapid Deployment, Flexible Foundation for Field Sales Team by Microsoft     (CASE STUDY) October 21, 2008 - (Free Research) Facing rapid growth, U.S. Dynamics Field Sales needed a sales force automation tool that would map to the team's unique solution-selling process and drive adoption among sales staff. Working with Microsoft® IT, U.S. Dynamics Field Sales deployed Microsoft Dynamics® CRM and integrated it with its legacy CRM system, providing the team with...    VIEW ABSTRACT | GO TO CASE STUDY Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution by Microsoft     (CASE STUDY) July 25, 2008 - (Free Research) After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.    VIEW ABSTRACT | GO TO CASE STUDY Global Real Estate Management Firm Chooses CRM Solution to Reduce TCO, Enhance Service by Microsoft     (CASE STUDY) June 05, 2008 - (Free Research) When the latest version of Microsoft Dynamics CRM became available, executives decided to upgrade to it. Now, Jones Lang LaSalle has a robust solution that easily and economically integrates into the company’s current systems and delivers functional and technical capabilities that support effective global operations.    VIEW ABSTRACT | GO TO CASE STUDY High-End Real Estate Company JBMRA Puts Mobile Brokers in Prime Position to Increase Sales—with Microsoft Dynamics CRM Live by Microsoft     (CASE STUDY) September 10, 2009 - (Free Research) Microsoft Dynamics CRM Live eliminated the risk of losing decentralized customer data. The firm's information is protected on Microsoft hosted servers that utilize reliable data backup processes and technologies. The application allows mobile users to access and input data on the move, something that brokers could not do previously.    VIEW ABSTRACT | GO TO CASE STUDY Switching from Salesforce.com to Microsoft Dynamics CRM Helps Jones Lang LaSalle Implement Global Enterprise Model by Microsoft     (CASE STUDY) July 22, 2008 - (Free Research) Microsoft Dynamics CRM has enabled Jones Lang LaSalle to share customer and account information globally, while still offering functionality tailored to the unique processes of its many business units and more than 700 local offices.    VIEW ABSTRACT | GO TO CASE STUDY Microsoft Dynamics CRM Online Case Study: High Five Sportswear by Microsoft     (CASE STUDY) September 09, 2009 - (Free Research) Learn how a sports apparel company was able to drastically improve customer service by adopting Microsoft Dynamics as their CRM system.    VIEW ABSTRACT | GO TO CASE STUDY Microsoft Dynamics CRM Online Case Study: Data Reduction Systems by Microsoft     (CASE STUDY) September 09, 2009 - (Free Research) Learn why Data Reduction Systems, an information and data retention service provider switched Microsoft Dynamics CRM from salesforce.com to improve all areas of customer management.    VIEW ABSTRACT | GO TO CASE STUDY Professional Basketball Team Expands Customer Base with Microsoft Dynamics CRM by Microsoft     (WEBINAR) September 09, 2009 - (Free Research) This webcasts examines the trends, best practices, and competitive advantages of the customer-centric enterprise. Following the discussion with Martha Rogers, we find out how the Portland Trail Blazers have taken advantage of Microsoft Dynamics CRM to improve sales and grow their customer base.    VIEW ABSTRACT | GO TO WEBINAR Grow Your Business with Microsoft Dynamics CRM by Microsoft     (WEBINAR) September 09, 2009 - (Free Research) View this webcast to see how that Microsoft Dynamics CRM 4.0 gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post sales.    VIEW ABSTRACT | GO TO WEBINAR Driving Business Process Productivity by Tuning Your Customer-Centric Business Processes for Profit by Microsoft     (WEBINAR) September 09, 2009 - (Free Research) This webcast demonstrates how Microsoft Dynamics CRM can be used to capture and manage structured and unstructured sales and marketing customer data within a single, integrated system can help increase your organization's return on investment.    VIEW ABSTRACT | GO TO WEBINAR Developing a High Performance Sales Team with Microsoft Dynamics CRM 4.0 by Microsoft     (WEBINAR) September 09, 2009 - (Free Research) View this webcast to find out how you can strengthen and streamline the way you find, keep, and grow customer relationships and to see how Microsoft Dynamics CRM is the right choice for your business.    VIEW ABSTRACT | GO TO WEBINAR Microsoft Dynamics CRM - Sports Organizations by Microsoft     (CASE STUDY) July 30, 2009 - (Free Research) For many sports organizations, a CRM system acts much like the lifeblood of the company, feeding insightful information about both customers and players to management and coaches in order to enhance business decisions. Watch this video case study to hear about the benefits of Microsoft Dynamics CRM from real customers.    VIEW ABSTRACT | GO TO CASE STUDY 1 - 25 of 273 | Next Page