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Categories Browse Directory   Business Solutions     Sales and Marketing       Customer Relationship Management (CRM) Filter results by: All result types Software Services & Resellers Hardware Research   Featured Sponsors Sponsored link   CRM without Compromise: A Strategy for Profitable Growth by SAP America Inc This white paper describes the concept of “CRM without compromise,” elucidating how organizations more... > Discover More Offerings from SAP America Inc  Search Results 1 - 25 of 232 | Next Page The Total Economic Impact™ Of Progress Actional Management for Interconnected Applications by Progress Software     (ANALYST REPORT) November 24, 2009 - (Free Research) The purpose of this study is to provide readers with a framework to evaluate the financial impact of Progress Actional on its organizations. Forrester Research, Inc.'s aim is to clearly show all calculations and assumptions used in the analysis. Readers should use this study to better communicate a business case for investing in Progress Actional.   VIEW ABSTRACT | GO TO ANALYST REPORT Data Governance: A Business Value-Driven Approach by DataFlux Corporation     (VENDOR WHITE PAPER) November 20, 2009 - (Free Research) This white paper by Dr. Walid el Abed, CEO of Global Data Excellence, discusses how an effective data strategy embedded within the business strategy can turn data into a real competitive advantage, deliver short and longer term value and enable business success and sustainability.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Five Myths of Infrastructure Monitoring: How End-User Monitoring Can Help You Improve Customer Satisfaction by Hewlett-Packard Company     (VENDOR WHITE PAPER) May 01, 2008 - (Free Research) This paper discusses some of the common myths about infrastructure monitoring, and addresses how to ensure your infrastructure monitoring is responsive enough to satisfy and retain your customers.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER InfoSupport launches new servers and storage up to 75% faster using virtualization by Dell and Microsoft     (CASE STUDY) June 09, 2009 - (Free Research) This case study outlines how Info Support, a Dutch IT service provider, was able to launch new servers and storage up to 75% faster using virtualization. The challenge was that Info Support wanted to respond to their clients faster by creating an environment where new projects were up and running in a couple of hours.   VIEW ABSTRACT | GO TO CASE STUDY Microsoft Podcast: Pivotal CRM Innovates with Microsoft Technologies by Pivotal CRM, a CDC Software solution     (PODCAST) November 18, 2009 - (Free Research) This podcast explains how Pivotal 6 increases user adoption and productivity by mirroring the familiar Microsoft interface and embedding Microsoft Outlook and SharePoint within the CRM system.   VIEW ABSTRACT | GO TO PODCAST The Last Software You'll Ever Buy? The CRM Platform as Development Platform by Pivotal CRM, a CDC Software solution     (PODCAST) November 18, 2009 - (Free Research) Can't decide whether to build or buy a CRM system? This podcast presents a third solution that is an application development platform that provides the building blocks for faster, cost-effective application development that achieves a better fit for your business’ processes.   VIEW ABSTRACT | GO TO PODCAST Maximize Business Results Online: How Web Content Management Technology is Transforming Digital Marketing by SDL Tridion     (ANALYST REPORT) March 02, 2009 - (Free Research) This report is a guide for identifying best practices in online content Research Benchmark management and maximizing business benefits of the web. The findings highlight the strategic value of web content management and link the technology and practices of Best-in-Class organizations to top line revenue, customer loyalty, and customer experience.   VIEW ABSTRACT | GO TO ANALYST REPORT Sun Systems for Oracle's Siebel CRM Enterprise: Transform Your Business for Growth by Sun Microsystems, Inc.     (ARTICLE) November 16, 2009 - (Free Research) Consolidating and virtualizing application, web, and database tiers for enterprise Oracle® Siebel 8.0 CRM applications is one approach to help reduce costs and enhance flexibility. Read this paper to learn about Sun's platform for the Oracle Siebel CRM software stack.   VIEW ABSTRACT | GO TO ARTICLE Anatomy of a Siebel CRM Archiving Project by IBM     (VENDOR WHITE PAPER) February 01, 2008 - (Free Research) The basic principles for managing an archiving project presented in this paper can help you initiate and plan an archiving strategy that meets your organization’s requirements.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Do-It-Yourself BI Done Right: The Secret Sauce is SaaS by myDIALS Inc.     (WEBINAR) November 19, 2009 - (Free Research) This webcast, featuring Forrester Research, explains how Software as a Service business intelligence can deliver a more cost-effective way to get relevant information to those who need it faster than traditional business intelligence can.   VIEW ABSTRACT | GO TO WEBINAR Decide to Survive: Four Imperatives that make Decision Management Essential in Today's Uncertain Environment by FICO     (VENDOR WHITE PAPER) February 01, 2009 - (Free Research) Download this paper and learn about a decision making solution that will help you survive in this difficult economy by managing decisions with greater precision, agility, speed and consistency while driving down costs.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Power Systems: Comparing Costs of IBM PowerVM and x86 VMware for Enterprise by IBM     (VENDOR WHITE PAPER) April 14, 2009 - (Free Research) This independent study by the International Technology group found IBM PowerVM more cost-competitive over time, compared to VMware, in terms of IT costs and the costs of downtime.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Next Generation Customer Focus: Strategies and Business Activities Necessary for World-Class Performance and Success by Infor CRM     (VENDOR WHITE PAPER) October 23, 2009 - (Free Research) This paper focuses on consumer products manufacturers and the strategy of customer-focused innovation, exploring NGM study questions and examines business areas where customer-focused innovation has potential to influence performance outcomes. Read on to learn how ways to effectively identify and satisfy customer demand.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER CRM Built for IT: The Executive Guide to Selecting CRM that Meets IT Needs by Pivotal CRM, a CDC Software solution     (VENDOR WHITE PAPER) November 11, 2009 - (Free Research) This white paper provides everything the CIO and IT team must know to evaluate a CRM system based on the critical business and technical issues that matter to IT directors and chief information and technology officers.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Beyond the Thin Client: Why a Smart Client CRM Solution May Be a Smarter Choice by Pivotal CRM, a CDC Software solution     (VENDOR WHITE PAPER) November 11, 2009 - (Free Research) This white paper compares and contrasts the two primary alternatives to thin clients and examines the differentiating characteristics that could impact your CRM implementation. Read on to learn why a smart client CRM solution may be a smarter choice.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Customer case studies using HP Business Availability Center by Hewlett-Packard Company     (VENDOR WHITE PAPER) June 01, 2009 - (Free Research) Read this paper to see how HP's Business Availability Center software can help you monitor customer experience and proactively identify issues before they become problems.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Software as a Service Dramatically Improves CRM Success by Oracle Corporation     (VENDOR WHITE PAPER) February 01, 2008 - (Free Research) Explore the results of this Yankee Group study aimed at determining how on-demand technology can be used to improve sales effectiveness. Gain a deeper understanding of the difference between sales administration and sales effectiveness and the role technology plays in driving revenue.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER It's All about the Salesperson: Taking Advantage of Web 2.0 by Oracle Corporation     (VENDOR WHITE PAPER) September 2008 - (Free Research) This paper examines the challenges salespeople face, the growing Web 2.0 trend in the enterprise, and the drivers for a new breed of social applications that complement traditional CRM systems to help sales users close more deals quickly.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Fixing the SAP Upgrade Process: Nine Best Practices by Panaya, Inc.     (VENDOR WHITE PAPER) November 2009 - (Free Research) This paper takes a new look at the SAP upgrade process in light of emerging best practices and new technologies. This report offers a discussion of the value of both technical and functional upgrades as well as a discussion of some of the best practices to enhance the value of your SAP upgrades while lowering overall cost.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER 49 Do's, Don'ts, and Customer Lessons for SAP Upgrades: Going beyond the SAP Upgrade Clichés by Panaya, Inc.     (VENDOR WHITE PAPER) November 2009 - (Free Research) In this article, the best advice on upgrading to SAP ERP 6.0 is compiled into a list of SAP upgrade do’s and don’ts for your reading enjoyment and practical use. Also included are some customer lessons from those who have upgraded to ERP 6.0 and have stories to tell.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER How Do You Evaluate Which On-Demand CRM Solution is Right for You? by Oracle Corporation     (VENDOR WHITE PAPER) January 2009 - (Free Research) The three main drivers of SaaS adoption-low initial cost of ownership, speed of deployment, and low internal IT resource profile-make SaaS solutions attractive at any time, but even more so in times of a challenging market, provided there is a bona fide business need and the initiative can be expected to create additional revenue or save money.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Selling Through A Slump: An Industry-by-Industry Playbook to Help You Prepare for the Recovery by Oracle Corporation     (EBOOK) June 2009 - (Free Research) Selling in today's economy is tough. And simply doing more of the same is not the way to survive, much less thrive, in today's economy. There are important dos and don'ts in times like these. This eBook is your industry-specific roadmap out of the economic slump.   VIEW ABSTRACT | GO TO Using Encrypting File System to Protect Microsoft Dynamics CRM Data on a V3c Client Running Windows XP Professional by Microsoft     (VENDOR WHITE PAPER) June 2007 - (Free Research) This white paper explains how to use Encrypting File System (EFS), a feature that is provided by default in the Windows® operating system, to protect data in Microsoft Dynamics CRM clients for Outlook Compatibility Update running on Windows XP Professional Service Pack 2 (SP2). There are many different solutions available to encrypt data on disk.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER CRM Solution’s Superior Workflows, Multi-Tenancy Create Stronger Customer Service by Microsoft     (CASE STUDY) April 2008 - (Free Research) Using the multi-tenancy features of the solution, The Linc Group can tailor the CRM experience for each of its offices and franchisees around the world. The true value of Microsoft [Dynamics] CRM [4.0] is about how successful the tool can make employees in their jobs . . .   VIEW ABSTRACT | GO TO CASE STUDY With New CRM Solution, Distributor Improves Productivity and Customer Satisfaction by Microsoft     (CASE STUDY) April 2008 - (Free Research) Noble Trade is a wholesale distributor of plumbing, heating, and industrial materials. The company lacked a comprehensive CRM tool that would allow employees to keep a close eye on business relationships. To address these challenges, managers selected Microsoft Dynamics™ CRM Online as the company's CRM solution.   VIEW ABSTRACT | GO TO CASE STUDY 1 - 25 of 232 | Next Page

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