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Categories Browse Directory   Business Solutions     Sales and Marketing       Customer Experience Management (CEM) Filter results by: All result types Software Services & Resellers Hardware Research  Search Results 1 - 25 of 67 | Next Page Customer case studies using HP Business Availability Center by Hewlett-Packard Company     (VENDOR WHITE PAPER) June 01, 2009 - (Free Research) Read this paper to see how HP's Business Availability Center software can help you monitor customer experience and proactively identify issues before they become problems.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Five Myths of Infrastructure Monitoring: How End-User Monitoring Can Help You Improve Customer Satisfaction by Hewlett-Packard Company     (VENDOR WHITE PAPER) May 01, 2008 - (Free Research) This paper discusses some of the common myths about infrastructure monitoring, and addresses how to ensure your infrastructure monitoring is responsive enough to satisfy and retain your customers.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER A Practical Guide to Measuring Customer Satisfaction in the Contact Center by Interactive Intelligence, Inc.     (VENDOR WHITE PAPER) December 14, 2009 - (Free Research) In this paper learn how a single bad experience with a contact center may result in a customer being lost for life, something that companies cannot afford.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Effective Negotiating: 5 Rules for Smooth Transactions by Global Knowledge     (VENDOR WHITE PAPER) March 13, 2009 - (Free Research) This white paper discusses five rules for negotiating that can help make the transaction more pleasant for everyone involved and better your chances at getting what you want.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Achieving Service Excellence Across The Enterprise by Numara Software     (VENDOR WHITE PAPER) February 01, 2009 - (Free Research) Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility..   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Success in the New Economic Reality: How the SAP® Portfolio Enables the Clear Enterprise by SAP America Inc     (VENDOR WHITE PAPER) December 18, 2009 - (Free Research) This paper discusses the idea that to survive in today’s business environment, companies must see, think, and act clearly. Only those with the visibility to act effectively and decisively emerge in a stronger competitive position. Read on to learn how the best-run businesses today need to focus on clarity and transparency.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER CRM for the Professional on the Go by BlackBerry     (VENDOR WHITE PAPER) December 25, 2006 - (Free Research) Mobile CRM is something that needs to be considered now. As a business leader, you might have put it into your mental to do later box, but the reasons to make it a priority are compelling. Read this paper to discover why.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Leveraging Social Media to Drive Retail Sales and Enhance Customer Experience by Wipro Technologies     (VENDOR WHITE PAPER) December 2009 - (Free Research) Read this article for an examination of three considerations for social media: social media driving revenue, customer experience and tracking and using social media measurement tools.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Going Mobile: Mobile Customer Service Moves to the Forefront of Multi-Channel Interaction by IntelliResponse     (VENDOR WHITE PAPER) December 2009 - (Free Research) This knowledge paper examines and explores the rapid rise of the mobile consumer, and provides strategies for integrating mobile customer service into the multi-channel service strategy. The paper details how your mobile customer service solution must be channel-specific to mobile, and deliver upon the need for efficiency, accuracy and simplicity.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Learning Snack: Experience the SharePoint 2010 User Experience by Microsoft Corporation India Pvt Ltd     (VIDEO) December 2009 - (Free Research) Experience the Microsoft SharePoint 2010 user interface through this interactive and informative video.   VIEW ABSTRACT | GO TO Learn to Improve SAP Order Management and Retain Customers in Today’s Tough Economy by Esker Inc.     (VENDOR WHITE PAPER) July 2009 - (Free Research) This paper will present the challenges businesses face in implementing effective order management and will help in overcoming these challenges. You will learn the benefits of the Esker Platform over its competitors and be presented with a case study documenting companies that implemented the Esker platform to beat their order management problems.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER The End User Experience: The Working End User by Intel Technology Provider     (PRESENTATION TRANSCRIPT) December 2009 - (Free Research) This presentation transcript will discuss the End User. Ultimately, all of us are trying to look after are our end users. It does not matter whether we are the supplier or the customer that is receiving goods. We are all end users in this world, and what we are trying to do is to look at the end user and actually think about how they work today.   VIEW ABSTRACT | GO TO CRM Whitepaper: Using Business Rules to Increase Opportunities for Upsell, Cross-Sell and Customer Satisfaction by IBM     (VENDOR WHITE PAPER) November 2009 - (Free Research) This white paper discusses one of the most effective ways to extend CRM functionality to competitively enhance your customers' experiences.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Web Self-Service: The Cornerstone of Multi-Channel Customer Experience Management by IntelliResponse     (VENDOR WHITE PAPER) October 2009 - (Free Research) In today’s highly competitive economic climate, there is no margin for error when it comes to attracting and retaining customers. Businesses must now offer more channels of communication, more customer options, and faster responses than ever before.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Let Customer Feedback Do the Driving by SPSS Inc. Worldwide Headquarters     (VENDOR WHITE PAPER) May 2007 - (Free Research) As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Turning Results into Rewards: Survey Analysis and Reporting by SPSS Inc. Worldwide Headquarters     (WEBINAR) February 2009 - (Free Research) Please join Jane Hendricks, Product Marketing, and Gregory Crist, Sales Engineer, for this webcast focusing on survey analysis and reporting. See why delivering the right survey research results to the right person at the right time makes all the difference.   VIEW ABSTRACT | GO TO WEBINAR Coinstar Selects the Most Profitable Machine Locations by SPSS Inc. Worldwide Headquarters     (CASE STUDY) May 2009 - (Free Research) Coinstar, a coin conversion company, needed to identify new and profitable locations for their coin conversion machines. They turned to SPSS Inc.'s data integration and analysis capabilities with various demographic and geography-based variables. Read this case study for more details.   VIEW ABSTRACT | GO TO CASE STUDY Effective Strategies for Capturing the Voice of the Customer by SPSS Inc. Worldwide Headquarters     (WEBINAR) March 2009 - (Free Research) This free webcast will show you how to use the data you are already capturing through your feedback programs, as well as data generated through online conversations, to help you gain more value from every customer interaction.   VIEW ABSTRACT | GO TO WEBINAR Cablecom Delivers Unique Customer Experience through Its Innovative Use of Business Analytics by SPSS Inc. Worldwide Headquarters     (CASE STUDY) February 2009 - (Free Research) This IDC Buyer Case Study describes the adoption, deployment, and utilization of business analytics software at the cable operator Cablecom.   VIEW ABSTRACT | GO TO CASE STUDY Increasing Competitiveness and Reducing Costs in Today's Economy by Microsoft Corporation India Pvt Ltd     (VENDOR WHITE PAPER) November 2009 - (Free Research) This paper outlines the Microsoft Business Productivity Online Suite, illustrates its relevance to small and midsized business customers, and provides the resources to help you evaluate how your business might benefit from the service.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER IT Impact on Telecommunications Order Fallout - A Survey of Large Global Businesses by Progress Software     (VENDOR WHITE PAPER) April 2009 - (Free Research) As the following pages will demonstrate, the evidence is that improving Business Transaction Assurance presents a real bottom-line opportunity and is moving high up the business agenda. However, companies' current systems are not equipped with the necessary tools to manage and control such transactions.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER The End User Experience: The Working End User by Intel Technology Provider     (WEBINAR) November 2009 - (Free Research) This webcast provides recommendations to help organizations better meet the diverse computing needs of their customers. Discover how to improve the end user experience with centralised virtual desktops and application virtualisation.   VIEW ABSTRACT | GO TO WEBINAR Podcast: Server Virtualization: The Complete Story by Intel Technology Provider     (PODCAST) November 2009 - (Free Research) Listen to this podcast to learn about the little-known benefits of server virtualisation. Discover the critical role virtualisation plays in the security of your customers' data centre upgrades. Gain insight into different virtualisation technology you can provide to end-users.   VIEW ABSTRACT | GO TO PODCAST Podcast: The End User Experience: Flexible Computing by Intel Technology Provider     (PODCAST) November 2009 - (Free Research) This podcast explores the business benefits of upgrading to a flexible computing environment. Discover how you can help your customers transition to this environment by providing application virtualisation, profile virtualisation and centralised management tools.   VIEW ABSTRACT | GO TO PODCAST Podcast: The End User Experience: The Working End User by Intel Technology Provider     (PODCAST) November 2009 - (Free Research) This podcast provides recommendations to help organizations better meet the diverse computing needs of their customers. Discover how to improve the end user experience with centralised virtual desktops and application virtualisation.   VIEW ABSTRACT | GO TO PODCAST 1 - 25 of 67 | Next Page

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