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Categories Browse Directory   Business Solutions     Customer Service       Customer Service (General) Filter results by: All result types Software Services & Resellers Hardware Research  Search Results 1 - 25 of 138 | Next Page Winning the War for Talent in the High-tech Industry by SAP AG     (VENDOR WHITE PAPER) January 23, 2009 - (Free Research) Human capital management (HCM) is becoming a priority for high-tech senior executives. The workforce is not only a source of competitive differentiation, but also the key to accomplishing a number of strategic goals such as product and service innovation and process improvements. This SAP Executive Insight addresses key questions.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Supply Chain Cost-Cutting Strategies: How Top Process Industry Performers Take Radically Different Actions by SAP AG     (BOOK) January 23, 2009 - (Free Research) To avoid a 7.96% increase in logistics costs, companies should follow the roadmap of Best in Class companies, which have been able to reduce costs or keep them flat via supply chain transformation.   VIEW ABSTRACT | GO TO Business Intelligence: The Definitive Guide for Midsize Organizations by SAP AG     (VENDOR WHITE PAPER) June 01, 2008 - (Free Research) Business intelligence (BI) allows organizations to better understand, analyze, and even predict what's occurring in their company.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Strategies for Profitable Growth - Aerospace & Defense Manufacturing by SAP AG     (VENDOR WHITE PAPER) January 01, 2005 - (Free Research) Examine the comprehensive strategies, solutions, and best practices for the aerospace and defense (A&D) manufacturing industry based on technical and business expertise. Learn best practices and strategies for profitable growth in your business.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER SAP® Customer Care and Billing Solutions for a Changed and Challenging Utility Environment by SAP AG     (VENDOR WHITE PAPER) January 23, 2009 - (Free Research) The customer care and billing functionality in SAP for Utilities provides billing for routine retail service and complex billing for commercial and industrial accounts, flat-rate billing for unmetered energy and nonenergy products.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Engine Designer and Manufacturer Gets Greater Speed of Production with SAP® xApp™ by SAP AG     (CASE STUDY) January 23, 2009 - (Free Research) Pratt & Whitney Canada, poised to begin manufacturing of a new generation of engines, realized that greater speed of production and real-time analysis of parts quality would be necessary to sustain this initiative.   VIEW ABSTRACT | GO TO CASE STUDY The Collaboration Advantage: Customer-Focused Partnerships In A Global Market by SAP AG     (VENDOR WHITE PAPER) June 02, 2009 - (Free Research) In order to better understand the opportunities, challenges, risks and rewards companies have seen from these types of agreements, the Economist Intelligence Unit conducted a survey in March 2008, sponsored by SAP, which asked 516 senior executives how their business relationships are evolving.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER CRM without Compromise: A Strategy for Profitable Growth by SAP AG     (VENDOR WHITE PAPER) April 01, 2007 - (Free Research) This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Winning Strategies for the Evolving Legal Marketplace by BlackBerry     (VENDOR WHITE PAPER) October 05, 2009 - (Free Research) Law firms have had to develop new strategies to compete and win in a legal market that contains greater uncertainty than any that has come before it. This paper will briefly outline strategies for success in the evolving legal marketplace.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Getting Value from Industry Best Practices the High-Tech Supply Chain Challenge by SAP AG     (VENDOR WHITE PAPER) September 18, 2008 - (Free Research) Supply chain operations play a vital role in the success of any consumer or high-tech original equipment manufacturer (OEM). This SAP Executive Insight examines how the adoption of industry best practices can add value to your organization.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER The Challenge to Achieve Perfect Order Management by SAP AG     (VENDOR WHITE PAPER) January 23, 2009 - (Free Research) Superior order management can be a competitive edge across the board, improving customer satisfaction and retention as well as your bottom line and top line.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Achieve Fuel Distribution Excellence: Drive Efficiency and Growth with Integrated Solutions by SAP AG     (ARTICLE) January 23, 2009 - (Free Research) The SAP for Oil & Gas solution portfolio provides functionality that gives fuel marketers and distributors visibility into their distribution network, integrates customer information, and automates processes to improve efficiency.   VIEW ABSTRACT | GO TO ARTICLE Delivering Customer Value: Innovative Approaches to Maintain Competitive Success by SAP AG     (VENDOR WHITE PAPER) July 01, 2007 - (Free Research) This paper explores the concepts of sales growth in relation to understanding who your customers are, connecting a go-to-market strategy with technology, and using technology to sharpen internal practices.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER CRM Whitepaper: Using Business Rules to Increase Opportunities for Upsell, Cross-Sell and Customer Satisfaction by IBM     (VENDOR WHITE PAPER) November 30, 2009 - (Free Research) This white paper discusses one of the most effective ways to extend CRM functionality to competitively enhance your customers' experiences.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Customer Relationship Management (SAP CRM) Application: Maximize Service Profitability by SAP AG     (ARTICLE) January 23, 2009 - (Free Research) The SAP® Customer Relationship Management (SAP CRM) application maximizes the value from each customer by keeping profitable customers loyal, decreasing service costs by increasing efficiency, and increasing service revenue.   VIEW ABSTRACT | GO TO ARTICLE Still Struggling to Reduce Call Center Costs without Losing Customers? by SAP AG     (VENDOR WHITE PAPER) February 01, 2008 - (Free Research) Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Retail Today: Understand Customers, Anticipate Needs, and Inspire Loyalty by SAP AG     (VENDOR WHITE PAPER) December 01, 2007 - (Free Research) Read how the software and tools SAP provides can help retailers succeed today by understanding their customers, anticipating their needs, and inspiring their loyalty as long-term customers by meeting those needs as they arise.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability by SAP AG     (VENDOR WHITE PAPER) September 17, 2008 - (Free Research) The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER The Fundamentals of a Successful Managed Services Practice by N-able Technologies     (VENDOR WHITE PAPER) December 01, 2009 - (Free Research) If you are a VAR, system integrator or IT service provider who's struggling to provide traditional IT services reactively to small and medium-sized businesses, this whitepaper offers to help you improve your business through managed services.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER How to Embrace CRM and Make it Succeed in Your Organization by SYSPRO     (VENDOR WHITE PAPER) October 12, 2009 - (Free Research) This White Paper shows you how the Customer Relationship has changed and what companies are doing to secure those customers.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Web Self-Service: The Cornerstone of Multi-Channel Customer Experience Management by IntelliResponse     (VENDOR WHITE PAPER) October 14, 2009 - (Free Research) In today’s highly competitive economic climate, there is no margin for error when it comes to attracting and retaining customers. Businesses must now offer more channels of communication, more customer options, and faster responses than ever before.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER The Top Three Myths of Knowledge Management for Customer Service by IntelliResponse     (VENDOR WHITE PAPER) November 18, 2009 - (Free Research) Read this knowledge series paper for the top three myths of knowledge management as they relate to customer service.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER High-Tech Industries: The Supply Chain Executive's Strategic Agenda by SAP AG     (VENDOR WHITE PAPER) September 18, 2008 - (Free Research) This paper explores the concerns and process roadmap of supply chain executives in high-tech industries.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Ensuring Successful Manufacturing Execution in the Fabless Semiconductor Model by SAP AG     (VENDOR WHITE PAPER) September 17, 2008 - (Free Research) The number of semiconductor companies adopting a fabless manufacturing model continues to increase. And to thrive in this highly competitive market, the fabless company must produce the best product designs for its intended market. This SAP Executive Insight examines the growing trend toward the fabless manufacturing model.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Sales and Operations Planning: The Key to Continuous Demand Satisfaction by SAP AG     (VENDOR WHITE PAPER) March 01, 2007 - (Free Research) Find out how leading companies are designing their sales and operations planning (S&OP) processes to continuously monitor and meet customer demand.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER 1 - 25 of 138 | Next Page

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